Privacy Policy
Information we collect
- Account and booking details such as name, email, phone, and booking preferences.
- Content you provide, including photos, captions, and uploads you submit to our services.
- Support and communications, including emails and messages sent to our team.
- Technical data such as IP address, device type, browser, and usage logs.
- Cookies and similar technologies for site functionality and analytics.
How we use information
- Provide and manage bookings, accounts, and customer support.
- Operate and improve our website, services, and safety features.
- Send service updates, booking confirmations, and important notices.
- Analyze usage to improve performance and user experience.
- Comply with legal obligations and protect our users and services.
TikTok integration
If you connect a TikTok account to our services, we may store access tokens, video identifiers, and related metadata that you authorize. We use this data to display your TikTok content or metrics you request. We do not receive your TikTok password. TikTok data is subject to TikTok policies.
Sharing of information
- Service providers that help us run the site (hosting, email, analytics, and payment providers).
- Shopping centre partners and operational vendors required to deliver your booking.
- Legal or regulatory authorities if required by law.
Cookies
We use cookies for essential site functionality and to understand usage. You can control cookies in your browser settings, but disabling cookies may limit features.
Data retention
We keep personal information only as long as needed for the purposes above, or as required by law. We delete or anonymize data when it is no longer required.
Your rights
You may request access to, correction of, or deletion of your personal information. To exercise these rights, contact us using the details below. We may need to verify your identity before responding.
Security
We use reasonable security measures to protect your data. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.
International transfers
Our service providers may store or process data in other countries. We take steps to ensure appropriate safeguards are in place.
Children
Santa Magic is a family experience, but bookings and accounts are managed by adults. If you believe a child has provided personal information without consent, please contact us.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page.
Contact
Email: info@santamagic.co.nz